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Lodging a claim with Westpac General Insurance is simple. Just call one of our claims consultants on 1300 369 989 and they will take the details of your claim over the phone.

Before you lodge a claim

There are a few things that you must do before you lodge a claim:

Do everything possible to prevent further loss, damage, injury or legal liability You should keep any documents that are evidence of the value of the property insured Advise the police immediately if the damage is malicious, property has been stolen or lost, or your home has been illegally entered

After lodging your claim

After we have accepted your claim you must provide us with access and a reasonable time to inspect the loss or damage before you allow anyone to fix it or interfere with it.

• We will advise you if a Claims Assessor is required.
• If so, the Claims Assessor will contact you within 24 hours to arrange a convenient time to attend your home and assess your claim.

Required information

Before the Claims Assessor arrives, please ensure that you have all the relevant information available to support your claim including:

Original invoices and receipts Operating manuals Reference numbers for Police reports

Forms

Please download the following forms if required:

Download the Home and Contents Insurance claim form (PDF 91kb)

Download the Landlords Protection Insurance claim form (PDF 61kb)

Send your completed form and supporting documents to:

Westpac General Insurance Limited
Home and Contents Claims
GPO Box 4451
Sydney NSW 2001

Westpac General Insurance is committed to handling claims in a prompt, efficient and fair manner.

Should you have any queries or need information in relation to your claim, please contact us on 1300 369 989.