How we replace a stolen card

Cards Customer Service
Call Centre 1300 651 089

Step 1
A representative from the Westpac Fraud Detection team will contact you on all your available telephone numbers and send you a letter to inform you about the fraud.

Step 2
We will issue you with a replacement credit card as soon as you have confirmed there is a fraudulent transaction on your account. You should receive the replacement card within 5-7 business days within Australia and up to 5-10 business days if you are overseas.

Step 3
A representative from the Westpac's Fraud Detection team will contact you to complete an Interview Question / History Sheet regarding the transactions.

Step 4
We will send you a letter confirming the conversation. This will include a list of transactions that are fraudulent. We will request you to confirm these transactions within 14 days.

Step 5
We will refund all monies (where applicable) related to the fraudulent transaction on your credit card (eg. transaction amount, over limit fees, interest and other related charges).

Lost or stolen cards?

Secure Sentinel offers a card registration facility and other security solutions.

More card benefits

24 hour customer service, emergency card replacement and more. Find out all about our credit cards.

Credit/debit card queries

Find out what to do to if you have credit/debit card query on your credit card.

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