How to obtain a replacement card

Cards Customer Service
Call Centre 1300 651 089

Step 1
Contact Westpac as soon as possible if you suspect any of the transactions on your card are fraudulent.

Step 2
Identify and inform a representative from Westpac's Fraud Detection team informing them of specific fraudulent transactions.

Step 3
Confirm and sign the "Transaction Investigation Request" form within 14 days of receipt. This request will outline the list of transactions that are fraudulent.

Step 4
Inform your service providers of your new credit card details if you have regular payments (direct debits) taken from your credit card (refer to the attached list of common service providers for your convenience).

Lost or stolen cards?

Secure Sentinel offers a card registration facility and other security solutions.

More card benefits

24 hour customer service, emergency card replacement and more. Find out all about our credit cards.

Credit/debit card queries

Find out what to do to if you have credit/debit card query on your credit card.

Got a question about Credit Cards?

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