Back to: Security for your card

Westpac has a number of systems in place to help minimise credit card fraud. We monitor your usual credit card spending, so we can detect any unusual spending patterns and prevent attempts by others to use your credit card.

Our Fraud Detection team operates 24/7 to protect your security, both when you're at home or overseas. For example, when there are transactions on your card that differ considerably from any style of shopping you've done before, we will contact you to check that it is really you doing the shopping.

This is more likely to happen if you take your card when you travel overseas and you're not a regular traveller, so it's important to tell us when and where you're travelling.

If there really is fraud on your card, we will stop access to prevent any more spending, and we will send you a new card. As you can understand, we have to act fast in such instances. And sometimes, if we can't reach you when we try to call, we may decide to stop access to your card, to ensure we protect your account until we can speak to you.