Back to: Security for your card

Protect your card

• Sign it as soon as you receive it using a ball point pen.
• Carry it with you whenever you can and regularly check that you still have your card.
• Don't give your card to anyone else, including your friends or family.
• Treat your card as if it were cash. Do not leave it unattended anywhere, such as in a car, bar, or your place of work.
• Remember to retrieve your card whenever you use it to make a purchase or make a transaction via an ATM.
• Destroy your expired card by cutting it into several pieces and disposing of the pieces securely

• When we send you notification of a code (PIN), memorise it and destroy the notification.
• Notify us immediately if your PIN mailer has not been received intact, or if a code change has taken place without being requested.
• If you select your own code, change it at regular intervals (at least every two years).
• If you make a record of a code, make sure you disguise it.
• Keep any record of your PIN separate from your card.
• If you select you own code, do not select a number that can be easily guessed (such as part of the data imprinted on your card, a previously selected code, consecutive numbers, one number repeated or numbers which form a pattern) or that can be easily associated with you (such as your date of birth, telephone number, drivers licence number etc).
• Never tell anyone your PIN or other codes.
• Never use an electronic banking terminal that does not look genuine, has been modified, has a suspicious device attached to it or is operating in a suspicious manner.
• Make sure no one watches you enter your PIN at an ATM or when making a purchase, your Telephone Banking access code, when using the phone, or your Internet Banking password over the Internet.
• For personal security, avoid using ATMs in poor visibility areas.

• Inform us of any changes to your home, work or mobile phone number, mailing address so that we can update our systems to be able to contact you directly.
• Provide us with the travel itinerary, travel dates, locations and contact numbers before you go overseas.
• Immediately report any unusual transaction that you cannot identify.
• Be alert for attempts to "copy" or "skim" your credit card details from your card.