Find out about the different forms of credit card fraud, from someone obtaining your credit card details and using them to someone assuming your identity.
Find out about the different forms of credit card fraud, from someone obtaining your credit card details and using them to someone assuming your identity.
Our advanced monitoring systems and 24/7 Fraud Detection team helps minimise credit card fraud.
Once we detect a fraudulent transaction or suspect your credit card information has been compromised, we'll re-issue a replacement card.
In the event of your credit card being stolen there are a few steps you should take.
There are 5 specific steps Westpac will take on your behalf should your credit card being stolen.
Handy everyday tips you can practice to help protect your card and your details from fraudulent activity.
How to get in touch with Westpac Fraud Detection, Cards Customer Service, National Customer Relations and service providers.
Find out about stopping cards, fees, impacts on your PIN or multiple cardholders, any direct debit ramifications and lots more if you card is stolen or needs replacing.
Cards Customer Service
Call Centre 1300 651 089
Got a question about Credit Cards? 
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include Product Disclosure Statements (PDS) for some products. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers.
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Managing Credit and Debit Card Fraud (PDF 354KB)